Shipping & Returns
Please allow up to 3 business days for our team to process your order once credit card authorization and verification have been obtained. TRACK YOUR ORDER
Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays).
Cut off time for overnight shipping is 12:00PM PST
Methods and Transit Times:
|Type||Cost||Estimated Transit Times|
|Standard Shipping||FREE||4-6 Business Days|
|Expedited Shipping||FREE for orders over $150
$10 for orders under $150
|2-3 Business Days|
|Standard Overnight||$30||1 Business Day|
|International Shipping||FREE for orders over $250
$30 for orders under $150
|4 - 14 Business Days|
For more information on how severe weather is impacting shipping in your area, click here: FEDEX, UPS, USPS
FINE JEWELRY AND ORDERS OVER $1,000
All Fine Jewelry orders or orders valued at over $1,000 are shipped via FEDEX and require a signature upon delivery.
APO/FPO/DPO MILITARY ADDRESSES
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Bloo And Ro is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.
What do I do if my tracking update says "delivered" but I did not receive my package?
Bloo And Ro shipments do not require a signature upon delivery, except those sent via FedEX with fine jewelry. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premises of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
Here at Bloo And Ro we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 15 days of your purchase.
Items Not Eligible for Return
Sale item items are not eligible for returns or exchanges.
Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.
Need to Process Your Return? START HERE.
We extend free returns to unsatisfied customers in the United States within 7 days of delivery of your order. Returns made after 15 days will be issued store credit or exchange.
International orders are not supported by our return system and are allowed at the customers expense.
To start your returns process please click the button below:
START YOUR RETURN OR EXCHANGE - CLICK HERE
- Enter your order number and billing zip code.
- You will be presented with your order history. Just select the product you wish to return.
- Select a reason for the return and we will give you options for a direct exchange or full refund.
- Repeat steps 2 and 3 for each item you wish to return.
- Review and verify your selections and submit your return.
- After digitally submitting your return, you will be presented with an option on how to return your item(s).
Return your item(s) by Mail
Print out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them.
Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.
Bloo And Ro is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to
email@example.com within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
GIFT WITH PURCHASE
If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift.
Bloo and Ro LIFETIME GUARANTEE
We want you to be 100% satisfied with all of your Bloo And Ro purchases and we provide a lifetime warranty of each piece. If for whatever reason your Bloo And Ro piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will replace it at no cost or give you a product of equal value if we no longer carry that product. Please contact firstname.lastname@example.org for more information.