FAQ
What is the Bloo And Ro Lifetime Guarantee?
We want you to be 100% satisfied with all of your Bloo And Ro purchases and we believe in the lifetime warranty quality of each piece. If for whatever reason your Bloo And Ro piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact
hello@blooandro.com for more information.
What are your products made of? What plating do you use?
Our jewelry is nickel free and hypoallergenic; unless specified on a product page, generally our gold products are 18K gold plated over sterling silver, stainless steel or brass or our silver products are silver plated over rhodium over sterling silver, stainless steel brass as well.
What are my shipping options?
Please visit our Shipping & Returns page for details.
How do I request a refund or return?
Please visit our Returns Center!
How do I contact customer service?
Email: hello@blooandro.com
Phone: 702-885-4400
Live Chat
Hours: M-F 9am-6pm PST
Can I cancel my order?
We are unable to allow for any cancellations once your order is placed. Once you receive your order, you can visit our returns portal to make a return.
What do I do if my tracking update says "delivered" but I did not receive my package?
Bloo And Ro shipments do not require a signature upon delivery, except on orders over $1,000.00. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
Do you wholesale?
No, we do not wholesale at this time.
How do I clean my jewelry?
We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals as these will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Bloo And Ro Jewelry. You can use a microfiber cloth to gently clean your items.
Can I swim / workout in my jewelry?
To maintain the gorgeous unprecedented thick layer of real 18 karat gold or sterling silver we recommend removing all pieces before swimming or exercising; with that being said, swimming or exercising here and there with your jewelry on will not damage it. We also have an amazing 2 year warranty on ALL jewelry; that’s how confident we are in our superior quality of Bloo & Ro pieces.
What if I am missing items from my order?
Email us at blooandro@gmail.com with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
What if I entered the incorrect shipping address?
Contact our customer service team via blooandro@gmail.com with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
Can I make changes or adjustments to my order?
Unfortunately we are not able to make any changes to the product in an order after it is placed. However, Bloo And Ro is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday.To obtain a price adjustment, please send an email to blooandro@gmail.com within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
Gift With Purchase (GWP):
GWP is only valid during the timeframe for each GWP event, we cannot give GWP for orders placed prior to the event.
My order says delivered but I didn’t receive it. What do I do?
Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at blooandro@gmail.com
How can I track the status of my order?
After you place your order you will receive an automated confirmation email with tracking information. As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
What is your refund policy?
Here at Bloo And Ro we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 15 days of your purchase. We extend free returns to unsatisfied customers within 7 days of delivery of your order. Returns made after 15 days will be issued store credit or exchange. Return orders should be received at our HQ 30 days from purchase for full refund
What items are not eligible for a return?
Sale items, are not eligible for returns or exchanges
Can sale items be returned?
Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.
How do I process my return?
To start your returns process please click the button below:
Start Your Returns or Exchange
- Enter your order number and billing zip code.
- You will be presented with your order history. Just select the product you wish to return.
- Select a reason for the return and we will give you options for a direct exchange or full refund.
- Repeat steps 2 and 3 for each item you wish to return.
- Review and verify your selections and submit your return.
- After digitally submitting your return, you will be presented with 1 options on how to return your item(s)
- Print out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them.
- Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.
PRICE ADJUSTMENTS
If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift.
Bloo And Ro LIFETIME GUARANTEE
We want you to be 100% satisfied with all of your Bloo And Ro purchases and we provides a lifetime warranty of each piece. If for whatever reason your Bloo And Ro piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact blooandro@gmail.com or more information.