1. Bloo & Ro 2-Year Limited Warranty
At Bloo & Ro, we take pride in the quality and craftsmanship of our jewelry.
We offer a 2-year limited warranty covering manufacturing defects in materials and workmanship from the original purchase date.
This warranty does not cover normal wear and tear, accidental damage, improper care, loss, or damage caused by exposure to chemicals or water.
If you believe your jewelry has a manufacturing defect, please contact us with your order number and photos so we can review your claim.
For approved warranty claims, Bloo & Ro will provide a repair or replacement, at our discretion.
What are your products made of? What plating do you use?
Our jewelry is nickel free and hypoallergenic; unless specified on a product page, generally our gold products are 18K gold plated over sterling silver, stainless steel or brass or our silver products are silver plated over rhodium over sterling silver, stainless steel brass as well.
2. What are your shipping options?
Please visit our Shipping & Returns page for details.
How do I request a refund or return?
To request a return or exchange, please email hello@blooandro.com with your order number, and our team will assist you.
3. How do I contact customer service?
Email: hello@blooandro.com
Phone: 702-885-4400
Live Chat
Hours: M-F 9am-6pm PST
4. Can I cancel my order?
Once you receive your order, you can visit our returns portal to make a return.
5. What do I do if my tracking update says "delivered" but I did not receive my package?
Bloo And Ro shipments do not require a signature upon delivery, except on orders over $1,000.00. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
4. Do you wholesale?
No, we do not wholesale at this time.
5. How do I clean my jewelry?
We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals as these will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Bloo And Ro Jewelry. You can use a microfiber cloth to gently clean your items.
6. Can I swim / workout in my jewelry?
To maintain the gorgeous unprecedented thick layer of real 18 karat gold or sterling silver we recommend removing all pieces before swimming or exercising; with that being said, swimming or exercising here and there with your jewelry on will not damage it. We also have an amazing 2 year warranty on ALL jewelry; that’s how confident we are in our superior quality of Bloo & Ro pieces.
7. What if I am missing items from my order?
Email us at hello@blooandro.com with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
8. What if I entered the incorrect shipping address?
Contact our customer service team via hello@blooandro.com with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
9. Can I make changes or adjustments to my order?
Unfortunately we are not able to make any changes to the product in an order after it is placed. However, Bloo And Ro is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday.To obtain a price adjustment, please send an email to hello@blooandro.com within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
10. Gift With Purchase (GWP):
GWP is only valid during the timeframe for each GWP event, we cannot give GWP for orders placed prior to the event.
11. My order says delivered but I didn’t receive it. What do I do?
Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at hello@blooandro.com.
12. How can I track the status of my order?
After you place your order you will receive an automated confirmation email with tracking information. As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
13. What is your refund policy?
At Bloo & Ro, we believe life is too short to wear boring jewelry! We want you to absolutely love your purchase.
If you’re not completely satisfied, we accept returns of eligible, unworn jewelry within 15 days of delivery.
All returned items must be in their original condition and packaging.
Sale items are final sale and are not eligible for returns or exchanges.
To request a return or exchange, please email hello@blooandro.com within 15 days of delivery with your order number and reason for the return. Our team will review your request and provide return instructions.
Please do not send items back without contacting us first.
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
14. What items are not eligible for a return?
Sale items, are not eligible for returns or exchanges
15. Can sale items be returned?
Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.
16. How do I process my return?
To request a return or exchange, please email hello@blooandro.com with your order number and the reason for your return. Our team will review your request and provide further instructions.
Please do not send items back without contacting us first.
To Start Your Returns or Exchange
- Enter your order number and billing zip code.
- You will be presented with your order history. Just select the product you wish to return.
- Select a reason for the return and we will give you options for a direct exchange or full refund.
- Repeat steps 2 and 3 for each item you wish to return.
- Review and verify your selections and submit your return.
- After digitally submitting your return, you will be presented with 1 options on how to return your item(s)
- Print out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them.
- Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.
PRICE ADJUSTMENTS
If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift.
